Frequently Ask Questions Get answers.
How does the free trial period work?
When you register for Virtual Coach you will automatically receive a free 14-day trial where you will have full access to the Virtual Coach platform as well as the Final Surge apps. At the end of the 14-day trial period your card details will be charged and your paid subscription period will begin. Your subscription will be set up to automatically take payment from your card every month until you choose to cancel or pause your subscription.
How do I access the registered athlete discounted rate for Virtual Coach?
England Athletics registered athletes can take out a subscription to Virtual Coach for the discounted rate of £15 per month. When you sign up for Virtual Coach you will be asked to provide your URN (Unique Registration Number) so that we can check your registration status and provide you with access to Virtual Coach at the reduced rate. The registration status of your URN will be checked before each monthly payment is taken from your payment card, if your registration status changes to “Lapsed” or “Not Registered” your Virtual Coach subscription will start being charged at the standard rate of £25 per month until you renew your athlete registration.
After you have signed up you’ll link up with the other runners in your group and your dedicated England Athletics Coach. We’ll recommend a training plan but you’ll have access to one of nine different plans covering different volumes and types of training.
You then add your plan to your Virtual Coach calendar and you’re good to go! You’ll have access to a wide range of additional resources and a forum where you can ask questions directly to your coach. Each week you’ll receive an email each week to keep you motivated and you’ll have access to a weekly webinar with your other team members and your coach to ask any questions as you go through.
Are there plans for other distances available?
For the pilot period we are focusing on 10km, in future we aim to have plans for a wider range of events, goals and distances.
How long is the plan?
The plan is 14 weeks long. This includes a 12 week training build up, a week set aside to complete your virtual 10km race and then a recovery week.
How experienced do I need to be?
We have a range of training plans suited to runners new to the 10km distance through to experienced runners looking to get a new PB. You should be able to complete 30-45 minutes of continuous easy running.
Will there be a plan suitable for me?
We have nine different training plans each with a slightly different focus some with more running, some with less, some which focus on shorter faster sessions, some with longer more endurance sessions.
Can I change my plan?
The Virtual Coach platform allows you to add, remove or change any sessions in your training plan to really tailor your plan to your life.
How often will I be training?
Some of our plans will see running 3-4 times a week, others will have you running 5-6 times a week. You have the option to swap your runs for other types of exercise.
What can I expect from the training?
Our plans include a wide variety of different types of training session. From easy runs and longer runs to sessions which include faster efforts at a wide range of different intensities. In short through the course of each plan you’ll need to test your body.
Will I get full instructions on how to complete the plan?
Each session has a detailed set of supporting instructions and a video to give all the details you need. Of course you can also ask the coaches directly on the forums or in the weekly webinars.
What if my plan isn’t working for me?
Once you have started your plan you can either change your own plan taking the advice and support of your coach or you can swap it for any of the other plans we have available in the Virtual Coach platform.
Do you offer strength and conditioning advice?
On the Virtual Coach platform you will find circuits, core and stretching advice and videos to support your running.
How do the webinars work?
Each week we will email you to let you know the time and date of your webinar and send you a secure link for you to log in live. You can also catch up with the webinars each week after they have happened or submit questions in advance if you can’t make the live webinar.
Do I need a GPS watch or heart rate monitor to follow the plans?
No, all our plans are written in a way that allows you to work to time and effort. You don’t need any additional kit. The plans also allow you to run to pace or heart rate if you that works for you.
Can I access my coach 1-2-1?
No – we want the runners to communicate and share their questions with others in their group. You’re coach will be available to answer your questions directly o the forums and the weekly webinar.
How does the 10km race work?
We have set up a 10km ‘virtual race’ using the ‘Open Track’ platform. You’ll be able sto sign up and complete your race alongside other members of your group. This is a closed race not available to those outside of Virtual Coach.
Is there a minimum age?
The minimum age for Virtual Coach is 16. If you are under the age of 18, you must have permission from your parent or legal guardian to sign up for an account.
What is the maximum capacity for each group?
Approximately 100 per group.
England Athletics will issue refunds for payments if requested within 7 days of your subscription payment. This applies to both your initial payment at the end of your 14 day free trial and subsequent monthly payments. You can cancel your subscription at anytime by emailing email@example.com.
I have been allocated to a waiting list
When will new groups start?
We anticipate new groups starting at some point in September 2020.
Will I be charged if I am in a waiting list?
No, you will not be charged until you have been allocated to a group and are ready to start.
How do the waiting lists work?
Waiting lists will be based on time of registration, with places allocated for subsequent groups on a first come first served basis.